Nigerian banking is on the move, and optimistic as never before. Institutions are fewer but stronger, managers more aggressive, customers more responsive to banking messages, and markets more liquid and better disposed to banks.
The challenge now is to translate the promise into reality. How can they move from today’s optimism into tomorrow’s bottom line results? To achieve this, these bankers must study and apply the management of change. The past must be understood, but bottom line profits will only grow if the new customers see a different and more energetic sector.
