India's banks have embraced the use of chatbots – some of them bilingual – to handle thousands of customer interactions concurrently.

The poor results of India's private and public banks for financial year 2018 revealed a number of key concerns, but opinions differ on how to restore order. Rekha Menon reports.

State Bank of India is the country's leading state bank, while HDFC Bank is the leading private sector lender. Rekha Menon profiles the top five banks in each field to assess how they are operating within this notoriously difficult but potentially lucrative market.

Renu Satti, CEO at the banking arm of India’s largest e-commerce platform, Paytm, tells Stefania Palma how it intends to achieve its ambitious growth plans.

Standard Chartered Bank’s chief information officer for India talks to Joy Macknight about using artificial intelligence and big data to uncover new business opportunities, as well as attracting tech talent in a highly competitive market.  

The finance minister of India, Arun Jaitley, tells Stefania Palma about the newly announced budget, as well as the state of the country’s banking sector following the alleged fraud at Punjab National Bank. 

India has officially rejected being any part of the Belt and Road Initiative. However, Chinese capital is still being put into the country's infrastructure projects. Stefania Palma reports.

Japan and India are joining forces to boost their commercial presence in Africa and counter China’s dominance. Will they be able to compete with the continent's top trading partner – and how is Beijing reacting to the new competition? Stefania Palma reports.

Under new chairman Rajnish Kumar, State Bank of India hopes to adjust the work-life balance so staff are in shape to help bring down bank's cost-to-income ratio. Brian Caplen reports.

Prime minister Narendra Modi’s vision of a “digital India” has spurred on the banking industry’s digital transformation in the country. Joy Macknight speaks to chief information officer Anup Purohit about how Yes Bank is futureproofing its business.