The country's deep pockets enabled the government to react swiftly to buoy up the economy in the wake of the pandemic.

The Czech banking sector has survived the pandemic with relatively low non-performing loans and high liquidity. 

Jiri Rusnok on a difficult past year and balancing the country’s obligation to join the eurozone with its traditionally eurosceptic politics.

The CEO of Backbase, an engagement banking platform provider, on removing friction from the customer journey and surfacing the right customer data to empower staff in the digital sales cycle. 

Retail customers have adopted digital banking services en masse during the Covid-19 pandemic, as high street branches remained closed and cash transactions have plummeted. Many banks are re-thinking their digital strategy as a result.

With more customers switching to digital banking services during Covid-19, how can banks improve their onboarding processes and deliver seamless customer journeys? Five experts discuss best practices to improve retail banking digital sales.

Dimitar Radev, governor of the Bulgarian National Bank, on getting the country through the pandemic and plans to adopt the euro in 2024.

Bulgaria is struggling with low wages and political uncertainty, but remains determined to join the eurozone by 2024.

Bulgaria's banks look strong and stable as the country moves towards adopting the euro, but the sector still requires consolidation.