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TechvisionMarch 1 2019

Lloyds enterprise transformation chief eyes up the bank of the future

The enterprise transformation director at Lloyds Banking Group, Gill Wylie, explains to Joy Macknight how building a diverse and flexible IT architecture will serve the UK bank well in the future. 
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Imagining the bank of the future is a challenge for all incumbents charting their digital transformation journey. Gill Wylie, enterprise transformation director at Lloyds Banking Group, prefers to describe a set of capabilities that a future bank must embrace. “First, we need to have a flexible mindset because no one can predict what the future will look like,” she says. “But we can expect a much higher digital adoption rate, so the bank of the future must be able to exist in that space. And we must be able to connect to customers on their terms through a range of channels.”

She believes that banks should be more strategic in their architectural choices and conscious of the technical debt they are leaving behind. “We want to ensure that we aren’t creating a debt for the future. The future bank won’t have that level of legacy architecture – it will have a more flexible architecture that allows much faster delivery,” she adds.

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Joy Macknight is the editor of The Banker. She joined the publication in 2015 as transaction banking and technology editor. Previously, she was features editor at Profit & Loss, editorial director at Treasury Today and editor at gtnews. She also worked as a staff writer on Banking Technology and IBM Computer Today, as well as a freelancer on Computer Weekly. She has a BSc from the University of Victoria, Canada.
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