Banks are embracing the online community, but do they really understand social finance?
Latest articles from Chris Skinner
The case for the defence: the protracted process to prevent cyber crime
June 1, 2012Given that the number of digital attacks is increasing every year, banks' virtual defences are surprisingly low-tech.
Shaping tomorrow: why innovation means breaking the rules
May 1, 2012Innovation starts by redefining the competitive battleground, as has been demonstrated so impressively by Apple. But are banks up to the challenge?

Banking in the 21st century: New? No. Improved? Yes
April 2, 2012In banking's brave new world, nothing is really new. However, it is better.
Forget cashless and branchless, it’ll never happen
March 1, 2012Despite calls for fewer bank branches and for less cash to be in circulation, branch numbers are on the rise in some countries. But why?
A profit focus may leave banks behind in innovation
February 1, 2012With more innovative tools being introduced to banking, banks cannot afford to simply seek profits. If they do, they will get left behind.
The three-pronged approach to digitised banking
January 3, 2012As digital banking takes a more central role in the industry, financial services companies should be better equipped for the future competitive battleground.
Move over mobile: why banks should acquire a taste for chips
December 1, 2011Mobile banking may seem like it is at the cutting-edge of technology, but the real value is in the chip, not the mobile device itself, as it is the chip that can enable banks to analyse their customers' lifestyles.
Banks need to take a bite out of Apple
October 19, 2011When looking for models to emulate, banks are better off picking Apple rather than Google – Apple, after all, has branches.
Shaping tomorrow
October 3, 2011Turmoil in the financial markets has shifted the focus of banks from growth and innovation to risk management. But with non-banks diversifying across the banking business, now more than ever it is essential that banks look for new ways to differentiate themselves from the competition and prove the value of the traditional banking outlet