Judged by:
Chris Skinner, CEO, Balatro, and co-founder, Shaping Tomorrow (chairman of judging panel)
Dan Barnes, financial systems editor, The Banker
Bo Harald, executive vice-president, Nordea

Judged by:
Chris Skinner, CEO, Balatro, and co-founder,Shaping Tomorrow (chairman of judging panel)
Dan Barnes, financial systems editor, The Banker
PJ Digiammarino, head of global IT customer services, Barclays Capital

Judged by:
Chris Skinner, CEO, Balatro, and co-founder,Shaping Tomorrow (chairman of judging panel)
Dan Barnes, financial systems editor, The Banker
PJ Digiammarino, head of global IT customer services, Barclays Capital

Banks have not got the hang of seeing things from the customer’s point of view despite various attempts to institute customer-oriented service policies. Can they afford to continue this way? By Chris Skinner.

Banks have been pretty successful at facing down regulation. But do they actually need to? And how long before the regulators hold their nerve and force the financial institutions off the road instead? By Chris Skinner.

In the age of invisible financial transactions, and especially post 9/11, systems resilience has been vital. But bank CEOs should not trust in belief alone; they should test out a systems shutdown and make sure they have the right CIO. By Chris Skinner.

Automation is growing in the world of trading and continuing developments suggest that what can be automated will be automated. How far can this be taken? Can human intervention be taken out of the equation altogether? Chris Skinner outlines his vision.

When is an ATM not an ATM? When it’s a vending machine. Chris Skinner finds that banks are finally waking up to the possibilities beyond cash dispensing that their customers will be queuing up to take advantage of.

A recent roundtable organised by The Banker looked at issues surrounding the non-proprietary Linux operating system. A group of senior bankers took part in a group session discussing Linux adoption and prospects, chaired by The Banker’s technology columnist Chris Skinner.

IT outsourcing, business process outsourcing and offshore outsourcing make good economic sense. But there is a danger: if so many of an organisation’s skills are external, how will they grow the next generation of internal expertise? By Chris Skinner