Latest articles from Jane Cooper

Building the next generation of banks in the UK

Building the next generation of banks in the UK

January 5, 2015

The UK banking industry is opening itself up to new entrants in the hope that this will stimulate greater competition in the market. The early signs are that innovative new players could be doing exactly that.

Satvinder Singh

Deutsche Bank's Satvinder Singh on crisis management

December 8, 2014

Deutsche Bank's Satvinder Singh explains how the financial crisis shaped his management ethics and how Deutsche is looking beyond the financial downturn with its ambitious strategy 2015+ plan.

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Why Zopa scores highly in the rating game

December 1, 2014

The credit rating capabilities of peer-to-peer lending platform Zopa has proved to be more effective than those in many banks. Giles Andrews, the company's CEO, explains how the company has honed such technology and discusses the possibility of outsourcing it to banks.

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The US's slow journey to faster payments

December 1, 2014

US consumers may be calling for real-time payments, but progress has been slow, with the industry’s payments evolution only at ‘the end of the beginning’, according to the American Banking Association. 

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Banking finds a voice

December 1, 2014

Financial institutions are at the forefront of voice biometrics, applying the technology to virtual assistants, voice recognition software and increased security. 

Diane Reyes portrait

HSBC's Diane Reyes takes on mobile technology

November 13, 2014

HSBC’s Diane Reyes on the introduction of mobile technology in the payments division, the importance of building consensus within a team and the value of women’s career development. 

Wells Fargo hones customer experience with technology

Wells Fargo hones customer experience with technology

November 3, 2014

With its own digital labs and an accelerator programme for financial technology start-ups, Wells Fargo is one bank that can boast it is keeping pace with technology trendsetters such as Google and Apple. Jane Cooper looks at how the bank is integrating new technologies to provide a seamless customer service experience.

Chris Larsen

Ripple Labs CEO looks to revolutionise online payments

November 3, 2014

Transferring money across borders through traditional correspondent banking networks can be time consuming and expensive for both business and consumers. Chris Larsen, CEO of Ripple Labs, believes he has the solution in Ripple, his open-source payment and currency exchange system, which can integrate with banks’ existing networks.  

The Fargo Way

The Fargo Way: John Stumpf on Wells Fargo's team spirit

November 3, 2014

Unassuming, self-deprecating, modest, team-oriented… John Stumpf is not your average bank CEO, but his methods are having a hugely positive impact upon Wells Fargo. Jane Cooper speaks to him at his San Francisco office.

Anthemis Group founder thinks ahead

Anthemis Group founder thinks ahead

October 1, 2014

New players, new technology and new processes are changing the face of the financial services industry. Udayan Goyal, founder of Anthemis Group, is investing in the agents of this change – new service providers that are looking to take some of the value chain away from the banks.

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