Digital transformation should not be driven by the need to cut costs or compliance – it is a radical rethink in products, services and processes to best serve customers and employees. EY’s recent report provides six tips for success.
Latest articles from Joy Macknight

Top 500 Banking Brands 2023
February 1, 2023The world’s biggest banking brands have increased their value for the second year running, despite a contraction in the longstanding engine of growth — China.
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Building brand value: what makes a strong banking brand?
January 31, 2023Ahead of tomorrow’s release of our Top 500 Banking Brands 2023 ranking, several marketing experts at banks share their views on the fundamental building blocks of brand value.

Fintech innovation for efficiency gains
January 25, 2023Broadridge’s president talks to The Banker about its focus on driving efficiencies in capital markets, asset and wealth management, governance and compliance.
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How can fintechs better engage with global brands?
January 24, 2023The David versus Goliath size disparity between fintech start-ups and global financial services companies has been a source of frustration on both sides. What can be done to improve partnership talks?
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Building resilience in the midst of a polycrisis
January 17, 2023The cost of living crisis tops the list of near-term concerns in the WEF’s Global Risks Report 2023, but environmental challenges remain in the forefront today and for the next decade.
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Data is key to a bank’s future
January 10, 2023Data is the foundation of the digital economy. But how can banks truly leverage what they have at their fingertips?
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What will 2023 hold?
January 3, 2023With the global economy on the brink of recession and more market volatility expected, the global banking industry is bracing for another challenging and unpredictable year.
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Riding the open finance wave
December 20, 2022Banks are moving beyond open banking to open finance, which most believe is already having a positive impact and making the industry more collaborative.
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To ringfence or not to ringfence – is that the question?
December 13, 2022The UK government has announced plans to review the bank ring-fencing regime, with the intent to make it simpler and more adaptable. But is this a path to deregulation and divergence with the EU?