Latest articles from Parveen Bansal

Market trends create key challenges and solutions

August 2, 2004

Till Guldimann, vice-chairman of financial services solutions provider SunGard, outlines the major changes in capital markets and the accompanying technology trends. Interview by Parveen Bansal. With a focus on the company’s long-term strategy, Till Guldimann sees a dynamic future for the capital markets. Each of the three main market segments – institutional asset managers, intermediaries (brokers, dealers and some corporate treasuries) and private investors – faces a number of key inter-related challenges.

Self reinvention proves to be a profitable move for MCB

August 2, 2004

In the wake of banking sector liberalisation in the 1990s, Alain Law Min, head of retail at MCB, tells Parveen Bansal how and why the bank has restructured and how it has improved its business. Established in 1838, Mauritius Commercial Bank (MCB) is one of the oldest banks in the region. The bank’s performance has been driven by strong growth in the economy, which, once highly dependent on sugar, is now well diversified.

UK Post Office sees market for ‘no frills’ financial services

July 2, 2004

Having sold its banking arm 10 years ago, the UK Post Office has engaged in a joint venture to offer a whole range of financial services products to the UK market, Parveen Bansal reports.

Service quality remains key

July 2, 2004

Whichever channel banks choose to concentrate on, they must not lose sight of their customers’ needs and preferences. That is why service levels must be maintained, whether in-branch or at offshore call centres, says Parveen Bansal.

A question of identity

July 2, 2004

The way to enhance a service is not simply to ‘throw technology at it’ but to develop innovative ways to incorporate the consumers needs into any offering, says Parveen Bansal.

Change for the better

July 2, 2004

Parveen Bansal looks at the process of replacing core business systems, which is essential if the industry is to move forward.

Going for grassroots growth

June 2, 2004

Parveen Bansal talks to Mr Andreas Treichl, CEO of Erste Bank, to learn how and why the bank spread its wings across central Europe.
Founded in Austria in 1819 by a Catholic priest to help devout people save money for difficult times, Erste Bank today is home to the savings of around 12 million customers across central Europe.
“When we went public in 1997, we set several targets, one of which was to become the leading retail banking service provider in the region,” says CEO Andreas Treichl.
The bank is already benefiting from the unusual decision in 1990 to focus on retail banking in central Europe.

The blank canvas approach to payments

June 2, 2004

Tim Jones, CEO of Simpay, talks to Parveen Bansal about the future direction of the payments industry and the power of technology to shake up accepted ways of doing things.
The payments world has evolved in a complicated way, says Tim Jones, chief executive officer of global mobile payments scheme Simpay. This state of affairs – due to “all manner of reasons” – has led to the current way in which the world’s payment systems operate, which he describes as “complicated, and by no means optimal”.

Face the challenge

June 2, 2004

Top African bankers have been told they have to reduce costs, satisfy clients and become compliant. Parveen Bansal reports.

Bringing democracy to retail banking

May 3, 2004

Parveen Bansal speaks to Dr Angus Porter about Abbey’s strategy to change the face of banking in the UK.
With a PhD in metallurgy and with marketing and executive management experience gained at Mars Confectionery and British Telecom, Dr Angus Porter is new to the financial services industry. In June last year he joined Abbey as customer propositions director.

Order the Top 1000 World Banks 2022

Request a demonstration to The Banker Database

Join our community

The Banker on Twitter