Latest articles from Rekha Menon

SBI teaser

AI: the next frontier for Indian banks

September 3, 2018

India's banks have embraced the use of chatbots – some of them bilingual – to handle thousands of customer interactions concurrently.

Kotak teaser

How can India's banks return to health?

July 4, 2018

The poor results of India's private and public banks for financial year 2018 revealed a number of key concerns, but opinions differ on how to restore order. Rekha Menon reports.

Canara teaser

The state of play: India’s banks in 2018

July 2, 2018

State Bank of India is the country's leading state bank, while HDFC Bank is the leading private sector lender. Rekha Menon profiles the top five banks in each field to assess how they are operating within this notoriously difficult but potentially lucrative market.

Mobile banking gaining traction in India

Mobile banking gaining traction in India

April 2, 2013

With a significant unbanked population and the world's second largest number of mobile connections, India is a prime market for mobile banking. But, unlike other mobile banking markets, it is adopting a bank-led rather than telecommunications-led approach, with the largest institutions already rolling out services and the country's regulator keen to use it as a tool to improve financial inclusion.

Joydeep Sengupta

Mobile banking offers glimpse of India's future

March 21, 2011

In a country where the number of landline phone owners and PC users is relatively low, and mobile phone ownership almost universal, mobile banking offers healthy opportunities to expand financial inclusion in India.

Slow progress

July 6, 2010

Indian banks are demonstrating a return to good health and new players are set to enter the market. But overbanked urban areas and a seeming reluctance to enter a period of consolidation continues to hamper the industry's development. Writer Rekha Menon

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India's decade of Tech revolution

March 31, 2010

In response to pressure from the Reserve Bank of India, Indian banks have made huge investments in modernising their IT infrastructure during the past 10 years. But there is still much work to be done, particularly around customer relationship management, payments and financial inclusion. Writer Rekha Menon

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Trading rivalry intensifies in India

July 7, 2009

India's leading exchange, the NSE, faces new competition as the MCX-SX plans to enter the equities trading arena. Yet the battle is broadly welcomed by the country's banking industry, which anticipates it will bring the product innovation needed to strengthen the sector on a global level. Writer Rekha Menon

India avoids financial meltdown

April 7, 2009

While US and European banks went into meltdown, India's banks reported healthy profits. Many applaud the country's liquidity policy for helping avoid the West's pitfalls, but does this hamper the country's capital requirements? Writer Rekha Menon

How to foil cyber bank robbers

July 4, 2007

Rekha Menon reports on the ruses used by hackers to steal from online banking users and the relatively successful industry response.

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