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EU banks failing vulnerable customers, says report

Revision of EU law is required to tackle the issue, says NGO
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EU banks failing vulnerable customers, says reportImage: Friedemann Vogel/EPA-EFE/Shutterstock

Lack of accessibility to basic bank services in the EU is preventing many people at risk of poverty and social exclusion from using basic financial services, according to a report by non-profit Finance Watch. 

The study analysed Germany, Spain and Romania as representatives of three geographical areas in the EU, finding that banks are often “reluctant” to offer to vulnerable groups an affordable account from which to receive and make payments.

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