Converse Bank celebrated its 10th anniversary last year with a record increase in net profits of three times above target. It made a major outlay on IT, putting emphasis on upgrading service quality, regional expansion and improved corporate governance.
“A key driver of major achievements is the focus on the application of new technologies, which facilitated performance efficiency, labour productivity and cost reduction,” says general manager Smbat Nasibyan. “In order to enhance the quality of its human resources, Converse Bank established its training centre, which provided a number of high quality employees not only to the bank, but also to the entire banking system of Armenia. This improved level of employee efficiency enabled us to expand the scope of our services as well as our clients’ trust, which helped to boost the growth in the number of customers by 45.2%.”
Mr Nasibyan says Converse Bank will continue to broaden its spectrum of services and to increase their quality, implementing modern banking products and service technologies with a focus on retail banking, private banking and remote services. “Undoubtedly, these achievements and activities could not have been realised without the confidence of our customers and the professional and creative performance of the bank’s employees,” he says.
