Covid-19 has accelerated retail and business banking customers’ adoption of digital financial services, driving banks to speed up their European transformation programmes. 

Société Générale's Claire Calmejane outlines how French bank approaches digital transformation via a single platform.

Gianfranco Bisagni and Niccolò Ubertalli of UniCredit explain how the bank’s digital strategy aims to deliver a simple omnichannel solution.

Luminor Bank’s head of products and offering, Kristina Siimar, talks about forging the new institution out of the old operations of DNB and Nordea.

Ara Abrahamyan, chief digital transformation officer of Erste Group Bank, talks about how a uniform digital platform can enable seamless interactions throughout different channels and geographies.

OTP Bank’s deputy CEO in charge of IT and bank operations, Tibor Johancsik, reports that going digital through agile and IT transformation is well underway. 

Sonja Sarközi, CEO of Sberbank Europe, which operates in eight markets across central and eastern Europe, explains how it is well on its way to transforming into a modern bank.  

Jouk Pleiter, CEO of Backbase, creator of the people-centric Engagement Banking Platform, discusses the need for a seamless customer journey.

Recommendations seek to take advantage of Hong Kong’s decline as a financial centre.

Total sovereign exposure at private sector lenders has risen this year on back of weak loan demand.