Francesco Burelli is a partner at Arkwright Consulting and Andrew Shipilov is professor of strategy at Insead
The recent wave of technology-driven disruption has left no industry untouched. Even the payments industry, which has been undergoing fundamental restructuring since the dot-com era of the 1990s, has been shaken by the arrival of new channels, such as mobile; interface technologies, such as contactless; regulation, in the form of open banking mandates; and technologies, such as the ongoing use of application programming interfaces.
