E-business was another priority, and in this area Hansabankas boosted the number of electronic transactions from 66% to 76% of the total, a key measure of achieving gains in efficiency.
Hansabankas completed the integration of its subsidiaries in line with its strategy of concentrating all its financial services operations under one roof, in order to offer an integrated product line and increase its cross-selling ratio.
“From our experience we have learned that today’s business model is about much more than classical banking,” says CEO Giedrius Dusevicius. “This means we have to be closer to our customers and that every one of our employees, while serving the customers and becoming their financial adviser, adds their input to the success of our business. We are focusing on our vision to become a benchmark for a modern banking system in the country.
“By this we mean creating the most suitable financial solutions for our customers, implementing the best environment for our employees, increasing efficiency and generating the best financial performance for our shareholders.”
