In order to improve shareholder return, JSCB has been targeting product diversification and increased margins, along with tight risk management practices. The bank turned in a strong performance on all fronts, with a 120% increase in Tier One capital, assets up 106.2% and a 102.6% rise in net profits.
ROE stands at a healthy 21.5% and the bank’s NPL ratio has been held roughly the same as the previous year. Last year the bank brought out a number of new lending products and became the first domestic bank to introduce brokerage services for FX trading, along with specially designed software.
JSCB has become the exclusive distributor of American Express cards in Moldova as well as the agent for the Global Refund Company. JSCB has been putting a lot of focus on client relationship management, with the development of front and back-office activities.
IT also created a corporate electronic network to further enhance customer relationship. The bank has moved into the top slot in the domestic market in terms of its electronic banking offer, and is currently upgrading its computer hardware and IT platform. Last year, the bank handled more than 34% of all documentary instruments issued by Moldovan commercial banks.
