Faced with a shortage of funds, Nepal Investment Bank (NIB) showed its innovative capacity by issuing debentures. Its credit portfolio has been optimised in relation to its capital base and that has enabled it to earn a good stream of interest income. Its NPL ratio, at 2.47%, is one of the lowest in the country and compares favourably with the national average of 25%.
The bank is concentrating on low-cost and non-interest bearing deposits to reduce its cost of funds and optimise profits. “NIB endeavours to demonstrate that a Nepali bank can constantly provide top quality customer service and be the best in Nepal,” says chairman and CEO Prithivi Bahadur Pande.
“Customer satisfaction is the primary concern that forms the basis of our value system. The bank constantly interacts with existing and potential customers to get feedback and suggestions that, in turn, help us to design products and services to suit their requirements and expectations. We have a team of young professionals, dedicated to service excellence and customer satisfaction. Our growth is an indication of the public’s faith and belief in the bank and its value system. We appreciate our customer’s faith in us and we are proud of our achievements.”
