Many younger customers feel let down by their bank's digital offering, specifically the lack of a social media element. And most banks do not seem to know how to placate this growing market segment.
Latest articles from Editor’s blog
Finally, a way for banks to use big data
April 16, 2014Data security is big business, as evidenced by the impact of the 'Heartbleed' bug, and it is an area that banks should be instinctively moving towards.
Where is India's political all-rounder?
April 11, 2014In choosing their next leader, Indians are essentially having to choose between economic and political stability, with neither of the two major candidates likely to satisfy on both scores.
Banks must reconnect with female clients
March 28, 2014As women's economic empowerment continues to rise, while overall countrywide growth slows, banks must do more to meet the expectations of their female clients and tap into this often neglected and under-served market.
Brazil needs a reform plan
March 27, 2014Brazil's economy may be growing, but not fast enough. Standard & Poor's sovereign downgrade, on the eve of this year's Inter-American Development Bank in Brazil, is a call to action for a country in desperate need of economic reform.
A new kind of emerging market shock
March 21, 2014With emerging economies accounting for a growing proportion of global trade and finance, their strategic decisions have the potential to rock the global markets.
Give the co-operative model a chance
March 13, 2014The resignation of the CEO of the UK's Co-operative Group shows that running any bank – listed or co-operative – is fraught with difficulties. But it does not mean that the co-operative model is completely unfeasible.
Nigeria's credibility on the line
March 3, 2014In Nigeria, ousted central bank governor Lamido Sanusi is under scrutiny. However, on an international level, it is the government that should be worrying about its reputation.
The glory days are long gone for RBS
February 21, 2014Having forced Royal Bank of Scotland to adopt what it deems a less risky business model, the UK government can say goodbye to its chances of breaking even when it sells the bank.
Kuwait governor's Islamic finance agenda
February 14, 2014Kuwait’s central bank governor Mohammad al-Hashel is at the forefront of new thinking on Islamic finance.