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Latest articles from Retail Banking

Lateral thinking and agility are essential in a changing world

May 5, 2008

In many parts of the world, the global economy is being driven as much by trade in information, ideas and services,as by trade in physical goods. Organisations that were able to achieve success and predominance through sheer productivity and massive scale are now fewer and far between. Increasingly, it is the ability to think laterally, to operate on an agile basis, to react to global trends quickly and, above all, to innovate that will determine the sustainability of an organisation in future.

Commercial reality hits microfinance

April 7, 2008

A new report asks whether commercial pressures will change the identity of the microfinance sector. David Lascelles looks at its findings.

Science fact

April 7, 2008

Identification methods that were once science fiction are now being used by banks, and some of the most innovative schemes are not in the obvious technology hot-spots. Wendy Atkins reports.

The branch is reborn with twist in the sales

April 7, 2008

Far from being hounded into extinction, the branch has undergone a resurrection with an entrepreneurial shift towards making sales instead of merely carrying out transactions. Michael Imeson reports.

Self-service trend marches on

March 4, 2008

Fortis and HSBC provide two examples of the onward march of automated banking, a phenomenon that is also the subject of a Europewide survey by Fujitsu. Michael Imeson reports.

Battle for contactless supremacy

February 4, 2008

Europe is following Japan’s lead in the roll-out of contactless payment technology, with France and the UK leading the way in the innovation stakes. Wendy Atkins reports.

Personalise or perish

December 1, 2007

Retail banks’ communications with their customers are not as personal as they could be, all parties agree, according to the results of a recent survey. Banks must take radical steps to improve their use of different channels of communication.

Small wonders

November 5, 2007

Wendy Atkins reports on groundbreaking developments taking place in the world of consumer payments, including contactless mini cards.

Sheep herding

October 1, 2007

Are the ‘irrational’ clients of Northern Rock the kind of customers rival banks should be opening their arms to, asks Joe DiVanna.

Natives vs aliens

October 1, 2007

Meet the digital natives and understand why you can never become one of them (disclaimer: reading this might make you feel old, stupid or both). By Ola Ahlvarsson .

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