Latest articles from Retail Banking

The branch is reborn with twist in the sales

April 7, 2008

Far from being hounded into extinction, the branch has undergone a resurrection with an entrepreneurial shift towards making sales instead of merely carrying out transactions. Michael Imeson reports.

Self-service trend marches on

March 4, 2008

Fortis and HSBC provide two examples of the onward march of automated banking, a phenomenon that is also the subject of a Europewide survey by Fujitsu. Michael Imeson reports.

Battle for contactless supremacy

February 4, 2008

Europe is following Japan’s lead in the roll-out of contactless payment technology, with France and the UK leading the way in the innovation stakes. Wendy Atkins reports.

Personalise or perish

December 1, 2007

Retail banks’ communications with their customers are not as personal as they could be, all parties agree, according to the results of a recent survey. Banks must take radical steps to improve their use of different channels of communication.

Small wonders

November 5, 2007

Wendy Atkins reports on groundbreaking developments taking place in the world of consumer payments, including contactless mini cards.

Sheep herding

October 1, 2007

Are the ‘irrational’ clients of Northern Rock the kind of customers rival banks should be opening their arms to, asks Joe DiVanna.

Natives vs aliens

October 1, 2007

Meet the digital natives and understand why you can never become one of them (disclaimer: reading this might make you feel old, stupid or both). By Ola Ahlvarsson .

With regulation comes opportunity

October 1, 2007

Providing financial services firms with the systems maintenance support to cope with the demands of regulation is one of the many areas in which Oracle has proved itself a global leader. Alan Duerden reports.

Strategic prioritising

September 3, 2007

The Banker/SAP survey into the prospective state of retail banks in 2015 finds, among other things, that corporate and private banking clients will be the prime focus. Stephen Timewell explains.

Opening China’s bank accounts

September 3, 2007

China’s banking sector will undergo a dramatic transformation by 2015, writes Bambang Moerwanto.

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