The institutions that triumphed this year demonstrated agility in adapting to the quickly changing environment with flair and pizzazz, adeptly dealing with numerous and intertwined challenges that emerged in 2023.

Cards remain a central part of consumer payments — is that a problem?

While branch numbers in the UK have almost halved over the past decade, there are banks that still believe their future lies in the branch.

ChatGPT found its voice a year ago this month. Will it end 2023 with legs?

The 97-year-old, industry-leading publication has undergone a digital transfiguration, sporting a new website and logo. But amid the change, The Banker remains the independent and trustworthy source of financial intelligence that readers value.

How and why we teach artificial intelligence is as important as what we teach it.

While eye-wateringly large financial crime fines keep coming, banks are scrambling to improve their remediation programmes. What can institutions do to ensure the delivery of a regulatory change programme?

Social impact will eat your growth for breakfast. 

Bain & Company analysis has found that technology leaders deliver higher shareholder returns and net promoter scores, as well as lower cost-to-income ratios. However, it’s not as simple as increasing spend on tech.

Twitter opened so many doors for me and my career. It is a shame it doesn’t exist anymore.