Digital transformation in retail banking -

The Banker Masterclass video series looks at how banks are using new digital service offerings in the midst of challenging operating environments, how partnering with fintechs accelerates transformation, and the opportunities created from the rise in e-commerce in the Gulf Co-operation Council (GCC).

    Embracing the power of digital services is essential for retail banks as a means of meeting the needs of increasingly tech-savvy customers and as a way of streamlining costs and processes at the back end.

    The Banker Masterclass is sponsored by Mashreqbank but independently edited.

    In discussion:

    • The changing retail banking landscape - Subroto Som, head of Retail Banking Group at Mashreqbank, talks to The Banker’s John Everington about how Middle Eastern banks are responding to softer economic conditions, the embrace of new digital solutions, and what such offerings mean for the region’s small businesses.
    • Digital banking in the UAE - Subroto Som, head of Retail Banking Group at Mashreqbank, talks to The Banker’s John Everington about the impact of digital transformation on the user experience and back end processes, and how new technologies are impacting consumer behaviour.
    • E-commerce in the GCC - Subroto Som, head of Retail Banking Group at Mashreqbank, talks to The Banker’s John Everington about the rise of e-commerce in the Middle East, and what this means for the region’s retail mix. 

    In conversation with:

    • Subroto Som, EVP and Group Head of Retail Banking Group, Mashreqbank
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