In The Banker Masterclass video series, we discuss the unbundling of the bank, customers' desire for information, personalisation and ubiquitous banking, as well as the future of the bank branch.
Despite shifts towards digital, a large percentage of customers value their bank relationships and desire more frequent and accessible financial information and physical interactions, according to EPAM Systems’ recent Global Consumer Banking Report.
The Banker Masterclass series is sponsored by EPAM Systems but independently edited.
In discussion:
Unbundling banking: Panos Archondakis, global head, banking and wealth management at EPAM Systems, speaks with Liz Lumley, technology and transaction banking editor, The Banker, about what it really means to ‘unbundle’ banking.
Consumer information: Panos Archondakis, global head, banking and wealth management at EPAM Systems, speaks with Liz Lumley, technology and transaction banking editor, about consumers' desire for information and whether banks are struggling to respond.
Finance everywhere: Panos Archondakis, global head, banking and wealth management at EPAM Systems, speaks with Liz Lumley, technology and transaction banking editor, The Banker, about what it means to have access to finance services everywhere, as ubiquitous banking comes of age.
Physical spaces: Panos Archondakis, global head, banking and wealth management at EPAM Systems, speaks with Liz Lumley, technology and transaction banking editor, The Banker, about the evolution of the bank branch.
In conversation with:
- Liz Lumley, technology and transaction banking editor, The Banker
- Panos Archondakis, global head, banking and wealth management, EPAM Systems
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