“In the financial services industry, competitive advantage is gained when technology is developed and maintained in a co-operative and synergistic way throughout the firm,” says Austin A Adams, global chief information officer at JPMorgan Chase. That is a good philosophy for any CIO but does it represent the state of play in the world’s second largest bank (by Tier 1 capital)?
“In the world of technology, things don’t always happen as smoothly as you wish,” he says. Having good process and client focus is critical. For a man with 20 years in the role of CIO, that is pertinent.
