Latest articles from Retail Banking

Personalise or perish

December 1, 2007

Retail banks’ communications with their customers are not as personal as they could be, all parties agree, according to the results of a recent survey. Banks must take radical steps to improve their use of different channels of communication.

Small wonders

November 5, 2007

Wendy Atkins reports on groundbreaking developments taking place in the world of consumer payments, including contactless mini cards.

Sheep herding

October 1, 2007

Are the ‘irrational’ clients of Northern Rock the kind of customers rival banks should be opening their arms to, asks Joe DiVanna.

Natives vs aliens

October 1, 2007

Meet the digital natives and understand why you can never become one of them (disclaimer: reading this might make you feel old, stupid or both). By Ola Ahlvarsson .

With regulation comes opportunity

October 1, 2007

Providing financial services firms with the systems maintenance support to cope with the demands of regulation is one of the many areas in which Oracle has proved itself a global leader. Alan Duerden reports.

Strategic prioritising

September 3, 2007

The Banker/SAP survey into the prospective state of retail banks in 2015 finds, among other things, that corporate and private banking clients will be the prime focus. Stephen Timewell explains.

Opening China’s bank accounts

September 3, 2007

China’s banking sector will undergo a dramatic transformation by 2015, writes Bambang Moerwanto.

Hot or not in 2015?

September 3, 2007

EMV technology is just the beginning for smart card-based payments as the science fiction of today could become reality by 2015. Wendy Atkins reports on the technology in the pipeline.

New mechanisms for a new age

September 3, 2007

In 2015, retail banking will still be concerned with its core role of supplying customers with help in paying for their purchases but the mechanics could look radically different, writes Stephen Timewell.

Not enough progress

September 3, 2007

Come 2015, customers will be even more demanding and the marketplace more competitive and complex. Banks will have to focus more on innovation and efficiency and make faster progress if they want to keep their clients, says Thomas Balgheim.

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