Andrea Harrison, head of finance transformation at the Coventry Building Society, gives her perspectives on the balance between innovation while retaining a brick-and-mortar presence, possible challenges ahead and the building society’s upcoming priorities.
A: It’s not just about putting in new tooling: that’s the key thing for me from a finance transformation perspective. Technology is the enabler to transform. CBS is on a cultural journey to unlock the capability, the insight and the value that those tools offer, leveraging the systems and the data and the processes. While yes, it’s about reducing risk, and about being able to do things more effectively, it’s also about asking: what value does that unlock for the finance function? How can they leverage that data or those processes to really add more business value? That’s the journey that we’re on as an organisation.
