Digitally transforming a legacy bank is no easy undertaking. But new technologies, such as artificial intelligence, cloud and blockchain, are changing the customer experience in line with their expectations.

Joy Macknight, deputy editor at The Banker, speaks with leaders from CaixaBank about the true meaning of digital and how banks should be looking to re-engineer their whole business, not just the front end. 

In discussion:

• Implementing a digital strategy - the true meaning of digital and how banks should be looking to transform their whole business, not just the front end
• The future of digital banking - understanding the changing banking needs of the millennial generation and how the future banking experience is being transformed
• Harnessing big data - the power of big data and how data analytics is being used to change the customer experience
• New trends in banking technology - the disruptive technologies that are impacting financial services, including artificial intelligence, blockchain and cloud technology

In conversation with:

• Gonzalo Gortazar, chief executive, CaixaBank
• Benjami Puigdevall, managing director, CaixaBank Digital Business
• Pere Nebot, chief information officer, CaixaBank
• Mariona Vicens, director of strategic development and innovation at CaixaBank