The rise of the so-called 'Generation Y' customer base has major implications for the way in which retail banks operate: from channel strategy to the manufacturing process, product design and risk management, the traditional retail banking model will have to change dramatically if it is to successfully capture the imagination of this discerning, tech-savvy customer segment. In this Masterclass, Michelle Price, business editor of The Banker, and Senthil Kumar, vice-president of global financial services marketing at Oracle, discuss the issues.
Latest articles from Fintech
The last line of defence
May 28, 2010Katy Worobec, head of fraud control at UK Payments Administration
As lenders, insurers and custodians of customer funds, the financial services industry represents the last line of defence in the wider battle against fraud, but progress is being made. Writer Michelle Price
The Banker Innovation in Banking Technology Awards 2010
May 28, 2010From revamping the humble ATM to eradicating time-consuming coin transactions, the banking world's technology teams have surpassed themselves over the past 12 months when it comes to problem solving and money saving. The Banker's Innovation in Banking Technology Awards celebrates those behind the industry's brightest ideas.
Is the iphone the catalyst for a banking revolution?
May 5, 2010The iPhone could potentially make major inroads into the underutilised world of mobile banking and consumer finance with its easy-to-use interface and ever-growing range of cheap, downloadable applications. However, obstacles remain. Writer Nicholas Pratt
India's decade of Tech revolution
March 31, 2010In response to pressure from the Reserve Bank of India, Indian banks have made huge investments in modernising their IT infrastructure during the past 10 years. But there is still much work to be done, particularly around customer relationship management, payments and financial inclusion. Writer Rekha Menon
Decoding the issue of reference data
March 3, 2010Inconsistent reference data is an ongoing industry-wide problem that leads to time-consuming trade breaks and results in millions of dollars of unnecessary annual expenditure. The industry is considering creating a centralised reference data utility that would provide a global store of transaction information. In this Masterclass, John Mason, CEO of SmartStream's DClear Utilities, outlines the industry's efforts to address them. Writer Michelle Price
How technological evolution can help the post-crisis world
March 3, 2010The recent management reshuffle at business software maker SAP led to the departure of the chief executive Leo Apotheker. His replacement as one of two co-CEOs, former head of product development, Jim Hagemann Snabe, gave his view of the post-crisis world in an interview with The Banker's editor Brian Caplen at Davos just before the announcement of his promotion.
Can cloud technology deliver what it promises?
February 1, 2010Cloud computing and software-as-a-service are gaining popularity in the banking industry, but some reservations remain, particularly concerning security. How well-founded are these concerns and how can they be assuaged? Writer Nicholas Pratt
Playing the right cards
February 1, 2010Identity cards have been largely welcomed by the banking sector for their ability to efficiently prove customers' ID when they open accounts or enrol for new products and services - and it is only a matter of time before their use increases, with economies around the world introducing variations of the fast-growing technology. Writer Wendy Atkins
Ten innovations to save the world
December 30, 2009The Banker looks at the top 10 emerging technologies that have the potential to transform the planet - from wireless electricity to anaerobic digesting. Writer Michelle Price