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Transaction bankingAugust 1 2012

Wallet wars: mobile payment systems fight for critical mass

The battle to persuade customers to ditch their traditional wallets in favour of a digitised version on their mobile phone has stepped up a notch in the past few months, with big technology and internet companies threatening the territory of the more familiar payment brands. Jane Cooper looks at who is making the early running in this war of the wallets. 
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Wallet wars: mobile payment systems fight for critical mass

Believers in the power of mobile devices to transform financial services will tell you that consumers always leave home with three things: their keys, their mobile phone and their wallet. If they had to leave one of these behind, it would most likely be their wallet. One day, however, consumers will be able to leave their physical wallet behind forever – when its contents are transferred to their mobile phone, and a number of players are battling it out for their version of the mobile wallet to be the one that gains critical mass.

The competition is not so much a war of wallets, says Sirpa Nordlund, executive director of industry association Mobey Forum, because many of the mobile wallets are not on the market yet. “It is a war of ecosystems,” she says.

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