Latest articles from Brian Caplen

Brian Caplen blog 2016

When the internet is slower and costlier than the branch

August 15, 2017

For all the talk about channel integration, banks have little in the way of back-up when online banking goes awry. The trusty branch – maybe shared by competitor banks – needs to play its part, writes Brian Caplen.

Brian Caplen blog 2016

How to stop robots seizing control of your bank

August 8, 2017

In the Musk-Zuckerberg debate, artificial intelligence could either ruin or save the planet. In responding to the AI challenge, banks need to be aware of the risks, writes Brian Caplen.

Brian Caplen blog 2016

HSBC: the world’s regional bank?

August 1, 2017

HSBC was started in Hong Kong and Shanghai in 1865 and grew into a global enterprise. But with 74% of profits now coming from Asia it seems to have come full circle, writes Brian Caplen.

Ralf Hamers teaser

ING’s disruptive model: interview with CEO Ralph Hamers

August 1, 2017

These days, Dutch giant ING sees itself less as a bank and more as a technology player. CEO Ralph Hamers talks to Brian Caplen about short-term losses versus long-term gains, and why its new role models are Amazon and Facebook.

Brian Caplen blog 2016

Low interest and high debt – it must end badly

July 25, 2017

Western households have binged on low-interest debt. Banks need to be ready for when it all goes south, writes Brian Caplen.

Brian Caplen blog 2016

Online credit checks – will they stay legal?

July 18, 2017

Credit scoring using alternative data has been lauded as a way to end financial exclusion. But tougher data protection rules could bring everything to a halt, writes Brian Caplen.

Brian Caplen blog 2016

Why Africa’s sky-high returns are China-bound

July 11, 2017

Banks in Africa have the highest returns on capital in the world, and the potential in other sectors is equally huge. But, writes Brian Caplen, China is so far ahead in the investment game on the continent that it may be difficult for rivals to catch up.

Brian Caplen blog 2016

UK challenger banks punch above their weight

July 4, 2017

The Banker’s Top 1000 ranking shows how UK challenger banks are making better returns than the established players, writes Brian Caplen.

Top 1000 World Banks - Western Europe weakens as Asia surge continues

July 3, 2017

While Asia-Pacific, western Europe and North America continue to account for 90% of the Tier 1 capital in the Top 1000, Asia is continuing to eat into western Europe's share. Brian Caplen reports.

Brian Caplen blog 2016

Do your customer surveys suck?

June 27, 2017

The feedback economy is largely linked to the restaurant and travel industries but banks could benefit from taking it more seriously, writes Brian Caplen.

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