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FintechJune 4 2006

A more balanced performance

From branch renewal to improving the customer experience, bankers have invested large sums of money in retail banking. That is to be expected because consumer banking was for some time the lone bright star in an otherwise unexciting earnings picture.
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But a review of financial metrics for 2005 shows a more balanced revenue picture across the major business segments of the world’s top financial institutions.

Retail banking is still delivering solid growth. But wholesale banking activity has grown even faster, as have asset and wealth management.

Share of total revenue earned by 15 top-tier banking institutions, almost $166bn, is still dominated by the activities of traditional retail and wholesale banking. However, more balanced growth into the future will change these metrics and technology investments as well.

James R. Eckenrode is managing director of the banking and payments practice at TowerGroup.

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