Many bank clients travel extensively and need access to their bank account information 24/7 to reflect the different time zones they are in. Offering contact centres that are open only during business hours is not enough. Instead, clients need to be able to access information and services in other ways, most easily through browser-based technology.
In response, ABN AMRO has developed a browser-based tool called Online Client Service (OCS), delivered via the bank’s Access Online portal, which gives cash and treasury management clients direct access to their account information, complete with real-time balance and transaction data. Banking clients are also able to set up service requests online, pull down pre-populated forms to set up new account opening requests and so on. This functionality is available to them anywhere, around the clock.
