The digitisation trend – often referred to as the Fourth Industrial Revolution – is likely to accelerate in the aftermath of the coronavirus pandemic. As millions of workers have adapted to home working, the shortcomings of manual processes were thrown into stark relief.
Technologies such as artificial intelligence (AI) and machine learning, which are at the vanguard of digitisation, eliminate the need for many processes to be conducted by humans. As a result, such processes could be conducted remotely.
