The recent management reshuffle at business software maker SAP led to the departure of the chief executive Leo Apotheker. His replacement as one of two co-CEOs, former head of product development, Jim Hagemann Snabe, gave his view of the post-crisis world in an interview with The Banker's editor Brian Caplen at Davos just before the announcement of his promotion.

Luis Alberto Moreno, president of the Inter-American Development Bank - the international body which supports the growth of Latin America and the Caribbean - outlines his short-term and long-term priorities. Writer Silvia Pavoni

The Bank of Thailand's tenacious governor reflects on the central bank's staunch risk management reforms which saw the country's banking sector through the credit crisis in good shape, and looks ahead to the next challenge - of negotiating a macro-prudential economic policy across south-east Asia. Writer Michelle Price

Turkiye Garanti Bankasi's general manager for technology, Halil Husnu Erel, was instrumental in overseeing the bank's launch of the world's first online-only Western Union transfers system and is now driving the development of a contactless 'e-purse' card, which looks set to reaffirm Garanti's status as a leader in retail banking innovation.

Implementing a single customer view will cost millions, requires major system shake-ups and will take different forms across different countries. Is it worth the upheaval? By Chris Skinner