Latest articles from Retail Banking

A shared future

July 2, 2004

The introduction of a shared service centre can lead to a more efficient, flexible infrastructure but requires significant management commitment. By Andreas Andreades, CEO, Temenos

Real-time intelligence

July 2, 2004

A single version of the truth enables a timely, accurate view of the organisation and its customers that can be used to make better strategic decisions, says Juan Rada, senior vice-president, Industries, Oracle EMEA.

Replacing the core systems

July 2, 2004

The banking industry worldwide appears to be nearing a time when core systems will be replaced. But, says Christine Barry, the methods used may be very different.

Change for the better

July 2, 2004

Parveen Bansal looks at the process of replacing core business systems, which is essential if the industry is to move forward.

UK Post Office sees market for ‘no frills’ financial services

July 2, 2004

Having sold its banking arm 10 years ago, the UK Post Office has engaged in a joint venture to offer a whole range of financial services products to the UK market, Parveen Bansal reports.

Service quality remains key

July 2, 2004

Whichever channel banks choose to concentrate on, they must not lose sight of their customers’ needs and preferences. That is why service levels must be maintained, whether in-branch or at offshore call centres, says Parveen Bansal.

Keeping consumer trust in the ATM

July 2, 2004

Technology can keep banks one step ahead of the criminals at the ATM and ensure that customers continue to view the service as a safe and secure way of accessing their funds, says Jeff Lutz of NCR.

Worst-case scenarios

July 2, 2004

Plans to ensure business continuity in the event of a disaster are becoming an essential requirement for banks and some are considering extending their plans to cover self-service systems, like ATMs. Wendy Atkins reports.

Deposit terminal revolution ahead

July 2, 2004

Deposit automation will be the most important ATM application since cash dispensing, say Morten Jorgensen and Dominic Hirsch of Retail Banking Research. It offers potential benefits for banks and their customers, and will spread rapidly in the new self-service culture.

Inside the branches

July 2, 2004

The bank branch is undergoing another transformation as the emphasis shifts further towards self-service offerings, using ATMs, smart ATMs and online kiosks. Rekha Menon looks at progress.

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