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Digital journeysOctober 2 2005

Beyond cost saving

Outsourcing of payments processing now extends far beyond payments to include infrastructure outsourcing and even branch outsourcing.Joerg Pinkernell shows this is no longer just about cost reduction – it is also an opportunity to seize other competitive advantages.
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Payments processing is often entwined with other areas of a bank that superficially appear unrelated. As a result, payments outsourcing has always been something much discussed, but little done.

However, environmental factors are driving a change in this situation. For example, the EU regulation on cross-border charging for euro payments has created a cost/revenue gap that the Single Euro Payment Area (SEPA) will further widen. Figures from the Boston Consulting Group (BCG) show bank payment costs expected to increase 4% per annum versus a 2% increase in payment revenues. Nevertheless, BCG estimates that the top 75 banks in Europe will need to invest $6-9 billion in their payment systems over the next five years.

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