Is deposit the new killer application for ATMs? While the ATM is established as the primary source of cash in most countries, the bank branch is still the most common way of making cash and cheque deposits. This is about to change, however, according to the major ATM manufacturers and other industry players.
A general consensus is developing that banks are ready to invest in their retail delivery capability and use advanced self-service technology to migrate routine deposit transactions from the teller. It is argued that this will free up branch staff for more value-added activities, such as advising customers and cross-selling products and services. And the technology appears to have evolved to a state where reliability is less of an issue than it was in the past.
