The EU’s Collective Redress Directive represents part of a ‘new deal for consumers’, prepared partly in response to high-profile cases involving mass harm or breaches of consumer rights in multiple EU states.
This legislation will facilitate litigation in Europe akin to class actions, and so it is key for businesses to understand the post-Directive landscape. Financial services organisations are no exception and must appreciate the impact of the Directive, consider their readiness and plan how to mitigate risks.
