As we move from a world based on relationships to one based on transactions, can our banks be far behind? Indeed, banking has been transformed, perhaps unrecognisably, and regulators and customers are taking notice.
In the 1970s, a visit to the bank meant face-to-face time, assistance with problems, financial advice, and often just a friendly chat with your banker who you knew and trusted. Today, many customers and banks prefer point-and-click transactions, and face time can sometimes mean fees. And whether you are in Chennai or Chicago, the person answering your bank query is probably in Bangalore.
