Anyone wanting to follow the latest trends in self-service banking need look no further than Fortis to get an idea of what is happening. In its home market of Belgium, it has just launched a network of off-premises automated teller machines (ATMs) that are capable of taking deposits in railway stations and shopping malls.
“We had 45 of them by the end of 2007, in locations where there is high traffic but where we cannot put a physical branch and where an ordinary ATM would be too limiting for customers,” says Michael Anseeuw, head of business development, strategy and communication for retail bank global at Fortis. “We’re planning a further roll-out in similar locations this year.”
