To continue reading, join our community and benefit from
- In-depth coverage across key markets
- Comments from financial leaders and policymakers worldwide
- Regional/country bank rankings and awards
Have an account? Sign in
Share the article
FintechOctober 1 2006
Summer of my discontent
Banks have taken automation to the extreme in their bid to cut costs. Now when their customers’ problems don’t correlate to the prescribed formulae, the system breaks down – as Chris Skinner discovered recently.
Share the article
Read Next
