I talk a lot about the disruptions of new technologies on bank structures, but only in the past few weeks have I had the chance to reflect on what this means overall to a bank’s strategy.
A bank is a digital business, as mentioned so often before. As a digital business, all banking can be broken down into pure bits and bytes but, more than that, a bank can be seen as three digital businesses in one. It is a manufacturer of products, a processor of transactions and a retailer of services. In this context, the digitisation of banking becomes more interesting at a strategic level.
