Latest articles from Technology

Beware casting off all skills

September 2, 2004

IT outsourcing, business process outsourcing and offshore outsourcing make good economic sense. But there is a danger: if so many of an organisation’s skills are external, how will they grow the next generation of internal expertise? By Chris Skinner

A networked future

September 2, 2004

Chris New, head of finance industry solutions at BT, talks to The Banker about the growth of the digital networked economy and the implications for the finance sector.

FSIs to up external IT spend

August 2, 2004

External IT spending consumes 57% of total IT expenditure in the global financial services industry. TowerGroup expects IT budgets to shift further towards external IT spending, as internally developed legacy systems are replaced with third-party solutions. As outsourcing consumes a growing percentage of IT budgets, TowerGroup estimates that external IT spending will increase from 57% in 2004 to 59% by 2006 – seeing total IT spending grow globally from $198bn to $224bn.

Something to talk about

August 2, 2004

The explosion of customer communication channels was intended to cut costs and increase efficiency. However, with cracks appearing in some systems and technology improving to allow face-to-face contact, banks may have to reverse their position on self-service. By Chris Skinner.

Market trends create key challenges and solutions

August 2, 2004

Till Guldimann, vice-chairman of financial services solutions provider SunGard, outlines the major changes in capital markets and the accompanying technology trends. Interview by Parveen Bansal. With a focus on the company’s long-term strategy, Till Guldimann sees a dynamic future for the capital markets. Each of the three main market segments – institutional asset managers, intermediaries (brokers, dealers and some corporate treasuries) and private investors – faces a number of key inter-related challenges.

BPO providers must make sure the price is right

July 2, 2004

Guy Warren, managing director of the financial services division of LogicaCMG, talks about business process outsourcing and the growing importance of offshoring. Interview by Michael Imeson.

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