FX banks are confronted by a series of issues regarding delivery channels, namely which platforms to support, whether they should support all clients equally on all platforms, and how to identify which clients on which platforms are disruptive and/or unprofitable. Mark Pelham explains.
Any combination of factors will be considered before a financial institution makes the decision to outsource, says Heather McKenzie. But cost and efficiency are basic requirements.When it comes to outsourcing, definitions are as varied as the deals that are done. The simplest definition is the handing over of processes for a third party to run.