As finance evolves, it comes with more expectations and demands on innovation and accountability from regulators and customers alike. Banks need to learn how to run smarter businesses to stay competitive.
The Banker Viewpoint Series is sponsored by SAP but independently edited.
In discussion:
- Driving the evolution of smart finance: Banking has changed considerably in recent years. In this opening chapter, Falk Rieker, global vice president and global IBU head for banking, SAP, explains how banks are evolving to meet the digital needs and expectations of their customers.
- Delivering digital value: Digital experiences are changing how the world banks. David Gagne, managing director, corporate, commercial and SME banking, North America, EY talks about what banks are learning from their customers and how fintechs are impacting the pace of change.
- Responsible innovation: Wholesale change in banking comes with some increase in risk. In this chapter, Alicia Pertusa, head of strategy and business portfolio, BBVA Client Solutions, discusses how banks can mitigate these issues and work within regulations.
- The future of finance: Banks are coming into greater levels of scrutiny for their environmental impact. Yulanda Chung, head of sustainability for institutional banking, DBS, talks about how the sector can be more accountable for its impact on society and the environment.
- Banking for humanity: Sustainability is becoming an integral part of corporate culture. In this final chapter, Mayank Mishra, global head of digital channels, treasury and trade solutions, Citi, explains how digital technology can play a role in meeting the new standards both staff and customers expect.
In conversation with:
- Kimberley Long, Asia editor, The Banker
- Falk Rieker, global vice president and global IBU head for banking, SAP
- David Gagne, managing director, corporate, commercial and SME banking, North America, EY
- Alicia Pertusa, head of strategy & business portfolio, BBVA Client Solutions
- Yulanda Chung, managing director, head of sustainability, institutional banking, DBS Bank
- Mayank Mishra, global head of digital channels, treasury & trade solutions, Citi
Was this article helpful?
Thank you for your feedback!
Read more about: Video