Banks around the world have long touted artificial intelligence (AI) as a potential game-changer that will revolutionise financial services, helping to reduce overall staff needs while offering clients greater options and improved and faster services.
While this potential is still far from being realised, many banks are already investing heavily in the technology and the required human resources. In Africa, AI and related technologies are also being seen as a way of opening up new markets and helping banks reach into the continent’s vast unbanked population.
