The expansion of consumer banking services in Pakistan, such as the wider, fast growth of credit card use and consumer loans, has presented bankers with the unexpected challenge of finding experienced and well-trained managers. Many such managers left the industry during its days of low growth and went into other careers or left the country.
“It’s a big challenge for banks. We face the issue of human resource development in a big way,” says Badar Kazmi, country head of Standard Chartered Bank.
