Turkish banks are not known to be shy of taking risks and bringing in new technology to advance their service quality, often at a rate faster than their peers in more developed economies. It is little wonder, then, that Dilek Duman, chief operating officer at DenizBank, Turkey’s eighth largest bank by assets, approached a complete systems upgrade with relish.
She says that while replacing an old system with a new one carries risks, the alternative – being unwilling or unable to upgrade a system in a way that has happened at many western European and US banks – simply means leaving "patchwork" systems that cannot support future products.
