A recent roundtable organised by The Banker looked at issues surrounding the non-proprietary Linux operating system. A group of senior bankers took part in a group session discussing Linux adoption and prospects, chaired by The Banker’s technology columnist Chris Skinner.
The explosion of customer communication channels was intended to cut costs and increase efficiency. However, with cracks appearing in some systems and technology improving to allow face-to-face contact, banks may have to reverse their position on self-service. By Chris Skinner.