Retail Banking - Consumer banking coverage -

Latest articles from Retail Banking

Deposit terminal revolution ahead

July 2, 2004

Deposit automation will be the most important ATM application since cash dispensing, say Morten Jorgensen and Dominic Hirsch of Retail Banking Research. It offers potential benefits for banks and their customers, and will spread rapidly in the new self-service culture.

Inside the branches

July 2, 2004

The bank branch is undergoing another transformation as the emphasis shifts further towards self-service offerings, using ATMs, smart ATMs and online kiosks. Rekha Menon looks at progress.

A question of identity

July 2, 2004

The way to enhance a service is not simply to ‘throw technology at it’ but to develop innovative ways to incorporate the consumers needs into any offering, says Parveen Bansal.

Maximising availability

July 2, 2004

The effectiveness of the ATM network is increasingly based upon the software solutions that are devised to combat any problems and therefore reduce downtime, says Keith Taylor.

Going for grassroots growth

June 2, 2004

Parveen Bansal talks to Mr Andreas Treichl, CEO of Erste Bank, to learn how and why the bank spread its wings across central Europe.
Founded in Austria in 1819 by a Catholic priest to help devout people save money for difficult times, Erste Bank today is home to the savings of around 12 million customers across central Europe.
“When we went public in 1997, we set several targets, one of which was to become the leading retail banking service provider in the region,” says CEO Andreas Treichl.
The bank is already benefiting from the unusual decision in 1990 to focus on retail banking in central Europe.

Is debit the new cash?

June 2, 2004

The global debit transaction market is set to grow this year, with Europe leading the way. Wendy Atkins reports.

Bringing democracy to retail banking

May 3, 2004

Parveen Bansal speaks to Dr Angus Porter about Abbey’s strategy to change the face of banking in the UK.
With a PhD in metallurgy and with marketing and executive management experience gained at Mars Confectionery and British Telecom, Dr Angus Porter is new to the financial services industry. In June last year he joined Abbey as customer propositions director.

Retail giants find border crossings

May 3, 2004

As barriers to the provision of personal financial services and the movement of capital continue to be dismantled in Europe and elsewhere, the world’s biggest retail banks have been exploiting the opportunities. Michael Imeson and Stephen Timewell report.

In the neighbourhood

May 3, 2004

A lucrative loans strategy contributes to New York Community Bancorp’s local success among giant competitors in the city.

Standard Chartered meets Africa’s diversity challenge

April 5, 2004

Douglas Beckett, regional head of consumer banking at Standard Chartered explains the bank’s strategy in Africa, following its recent re-entry into South Africa and Nigeria. By Parveen Bansal.
With its roots in both Asia and Africa, Standard Chartered Bank has emerged in the past 150 years as a leading financial institution in these markets. The present-day bank is the product of a 1969 merger between Standard Bank of South Africa and the Chartered Bank of India, Australia and China, the latter being the older institution, having been founded in 1835 following the grant of a Royal Charter from Queen Victoria.

Most popular Videos/Podcasts

The Banker on Twitter