Three years ago, MKB Bank embarked on a digital journey to transform its IT architecture and culture, as well as its ability to engage with fintechs. The bank sought to digitalise the customer journey end to end, including back-office processing.
As part of the transformation, the Hungarian lender decided to replace its core banking system, a course of action that many consider but then shy away from. “A core replacement hadn’t happened in Hungary’s banking sector for more than a decade,” says Márk Hetényi, MKB Bank’s chief digital, retail and strategy officer. “We took the plunge so that we can address long-term digitisation requirements and support the transformation of our corporate culture.”
